Roberta Chinsky Matuson
Creating Exceptional Workplaces and Extraordinary Results
Roberta Matuson's Blog

Monthly Archives: July 2008

Do You Know What Your Employees are Saying to Your Customers?

This story would be funny, if it weren’t true. My friend had to cancel her plans to come see me the other day because she was waiting for Comcast Cable to arrive. If that was not bad enough, she had spent 5 hours on the phone with a woman from India over the weekend and […]

Posted in Customer satisfaction


If You Don’t Believe Me, Just Ask Them

Leaders across the county are struggling with how to retain and motivate Millennials. I tell them time and time again what needs to happen but for some reason they simply do not believe they must adjust their management style. Case in point. I had a lovely conversation with a young lady in NYC this morning […]

Posted in Millennials

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Taking Your Work Home

The New England Aquarium of Boston welcomed four new comers today. One of these penguins is special. His name is Lion and he was cared for by surrogate parents after he was abandoned by his parents. Who knew life could be so cruel for a penguin? Two biologists, employed by the Aquarium, brought Lion home […]

Posted in Workplace


Weighing In

There is a new Japanese law that requires employers to combat obesity in the workplace. The law that went into effect April 1 forces companies and government, the two sources of health insurance in Japan, to measure the body fat of employees ages 40 to 74. Employers may be required to pay more into the […]

Posted in Workplace

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I Could Have Told You That

It should come as no surprise that Starbuck’s cup has runneth over. After all, how many businesses can you name that successfully competes with itself at every corner? Starbucks recent announcement that it is closing 600 of it’s US stores is predictable. As many as 12,000 workers will lose their jobs. Most of the stores that […]

Posted in Boomers

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