Roberta Chinsky Matuson
Creating Exceptional Workplaces and Extraordinary Results
Roberta Matuson's Blog

Monthly Archives: August 2008

Going to the Next Level

Pictured: John Weathington, Pat Lynch, Angie Katselianos, David Gammel, Pam Harper, Roberta Matuson, Alan Weiss and Koufax I recently spent three incredible days with my Mentor Alan Weiss and five other world class consultants, learning how to create and market keynote speeches that rock. You may be wondering why those, at the top of their […]

Posted in Talent Acquisition and Retention

Leave a comment

You Heard it Here First

In my blog posting of July 8th I noted that employees in Japan may be required to pay more into the national health care system if the waistlines of employees, their families and retirees exceed the government’s limits of 33.5 inches for men and 35.4 inches for women. I said it would be a matter of time […]

Posted in Current Affairs

Leave a comment

Faking It

How disappointing…According to a story on CNN.com: Games organizers confirm that Lin Miaoke, who performed “Ode to the Motherland” as China’s flag was paraded Friday into Beijing’s National Stadium, was not singing at all. Lin was lip-syncing to the sound of another girl, 7-year-old Yang Peiyi, who was heard but not seen, apparently because she […]

Posted in Customer satisfaction

Leave a comment

Out of This World

Wow! This is the only word that can accurately describe yesterday’s opening ceremonies at the 2008 Summer Olympics. Just when you thought it couldn’t get any better, the torch was lit in a way that had jaws dropping in my house. (Okay, maybe that’s because I had two children and one tired spouse sleeping on […]

Posted in Current Affairs

Leave a comment

Comcast Could Learn a Few Customer Service Lessons from Acura

All too often, we bloggers only post when we have either had a negative experience or we have heard about a negative experience. I had yet another customer service experience today worth blogging about. Only this one was another amazing Acura experience at another Acura dealer. I had some problem with my automatic locks on […]

Posted in Customer satisfaction

Leave a comment