Roberta Chinsky Matuson
Creating Exceptional Workplaces and Extraordinary Results
Roberta Matuson's Blog

Monthly Archives: April 2009


Respect…is it something you can buy or does it have to be earned? Well sure, you can buy it if you are interested in hearing Aretha Franklin belt out a few heavy rounds of R-E-S-P-E-C-T, but in most situations it is something that needs to be earned. Respect doesn’t usually cost a lot of money. […]

Posted in Influence

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Why Bother Giving People Titles Who Have No Authority?

Okay, I'll admit it. Every once in a while I hit the big W (Walmart) to pick up a few items. Thought I'd kill two birds with one stone tonight and buy a few grocery items while I was there in East Falmouth, MA. Six items to be exact. I'm not quite sure why the cashier […]

Posted in Customer satisfaction

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Watch Your Language

My 10 year old son came home the other day with his permission slip for an upcoming field trip to the Museum of Science. Before handing it over to me, he read the note, including the section on what he could and could not bring on the bus. When he got to the end, he […]

Posted in Communication

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Don’t Look Now…

Beginning next month, the largest college graduating class in American history will enter the workforce. That comes out to approximately 1.5 million new people looking for work at a time when jobs are scarce. Companies will be hiring 22% fewer grads this year than last year. What does this mean? Those of you who are […]

Posted in Job Searching


Hanging Your Employees Out to Dry

If you've been following my Tweets over the past few days (@matuson) and my blog, you'll know that I experienced a situation at General Cleaners in Easthampton, MA that I find puzzling. You see I wanted to give the owner, Tim Dachos an opportunity to correct a situation that has gone terribly wrong in one of […]

Posted in Customer satisfaction