Roberta Chinsky Matuson
Creating Exceptional Workplaces and Extraordinary Results
Roberta Matuson's Blog

Monthly Archives: August 2009

Grabbing the Brass Ring

The other day we were in Oaks Bluff, on Martha's Vineyard.  My nine-year old daughter grabbed the brass ring while riding The Flying Horses Carousel, the nation's oldest platform carousel still in operation. What an exciting moment for her. No, she didn't win the million dollar sweepstakes, nor did confetti start pouring down on everyone. That […]

Posted in General Observations

Leave a comment

Chilaxin

It's official. Two and a half weeks before we are forced to abide by the school schedule. I will be chillaxin over the next few weeks in preparation for this transition. This way, I'll be well rested and can deal with the routine of carpools, homework sessions and after-school activities that wear me out, even […]

Posted in Worklife Balance

Leave a comment

I Beg of You…Please Train Your People!

File this under, you cannot make this stuff up. I took my kids yesterday to Pro-Cuts for their back-to-school haircuts. This chain advertises haircuts for $12.99. What they fail to mention is that for that price, you have to do it yourself. Let me explain. My daughter's hair was a bit tangled in the back […]

Posted in Customer satisfaction

2 Comments

Poor Service Has no Age Barrier

I'm constantly hearing people complain how Millennials lack customer service skills. Complaints range from poor attitudes to texting while speaking with customers. The most vocal complainers seem to be the Boomers. I believe that poor service has no age barrier. We blame what is easiest to identify. A young person gives you bad service so […]

Posted in Customer satisfaction

Leave a comment

We’re All in this Together

I was reminded today how this generational thing is really not an us versus them type of thing, although many people would have you believe this is so. This made me think how we even got to this place. Sometimes when we try to "fix" things and we don't include all parties in the process, […]

Posted in Training

Leave a comment

When should you spend money during your entry-level job search?

Great posting today on Examiner.com on when you should spend money during your entry-level job search. The advice collected by Heather Huhman rings true regardless of age. Here’s the link to the article:  http://www.examiner.com/x-828-Entry-Level-Careers-Examiner~y2009m8d3-When-should-you-spend-money-during-your-entrylevel-job-search . Click here to learn more about my Job Search Mentor program. Only a few openings left. http://www.yourhrexperts.com/site/job-search-programs.php

Posted in Job Searching

Leave a comment

When should you spend money during your entry-level job search?

Heather Huhman just posted a piece on,  When should you spend money during your entry-level job search.  http://www.examiner.com/x-828-Entry-Level-Careers-Examiner~y2009m8d3-When-should-you-spend-money-during-your-entrylevel-job-search The piece contains great advice for job seekers of all ages. More information on my Job Search Mentor Program can be found here:    http://www.yourhrexperts.com/site/job-search-programs.php

Posted in Job Searching

Leave a comment