Roberta Chinsky Matuson
Creating Exceptional Workplaces and Extraordinary Results
Roberta Matuson's Blog

Monthly Archives: January 2011

Ritz-Carlton Hotel Sends Guest Packing

For years, I've admired the Ritz-Carlton Hotel brand. In fact, one of my favorite books is The New Gold Standard, by Joseph A. Michelli. In his book, Michelli takes us behind the scenes of a hotel chain that has set the gold standard for service across all industries. This topic is of particular interest to […]

Posted in Customer satisfaction

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New Year, Big News!

 In my last blog posting I talked about some of the changes that were coming down the line. I'm a firm believer in the importance of improving a little bit everyday. However, this week I got to see the culmination of all the improvements that I have made over the past decade. My new site […]

Posted in Books

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Cha Cha Cha Changes…

Why is it that some people find change so difficult, while others like myself, simply love the idea of something new? I have a difficult time understanding women who pay big bucks at the salon and come out looking exactly like they did when they walked in the last twenty times. I say, "Take a […]

Posted in General Observations

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The Naked Truth About Starbucks

By now, you’ve probably heard that Starbucks has rolled out their “new” logo. This looks to me like the story of the Emperor Has No Clothes. Someone has convinced Mr. Schultz to invest a lot of money for an image that looks and feels exactly like the one he started with. The first time I […]

Posted in Current Affairs

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Celebrate Successes

When is the last time you stopped what you were doing to celebrate a success? Did you finally achieve a milestone that you were working towards? Did your people achieve a goal that seemed unobtainable? Every now and again, we all need to stop and celebrate success. Even me. I’m going to stop whatever I […]

Posted in Suddenly In Charge

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Prepare for Success

Prepare for success. Suddenly in Charge now available on Kindle. http://ht.ly/3AvIM In celebration of the Kindle release of Suddenly in Charge, I'm offering 10 minute complimentary coaching session if you place your order this weekend. I'm feeling a bit generous today so I will make this 20 minutes for those of you in my community. […]

Posted in Books

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Are you Really Happy At Work?

Is anyone else sick and tired of hearing people moan about how miserable they are at work? I know I am. Economists predict that companies will begin hiring again this year. I'm already seeing this happen. So here's my advice to those of you who are no longer happy at work. Take action-Do something…anything! Update […]

Posted in Career

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Consultant of the Month

I'm pleased to announce that I'm being featured as the Consultant of the Month. In celebration, I am offering an additional month of coaching for anyone who signs up for coaching services during the month of January. Place Consultant of the Month in the subject line when contacting me at Roberta@yourhrexperts.com to receive this exclusive […]

Posted in General Observations

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Making 2011 Your Best Year Ever

2010 is gone and now you have a chance to begin a new. For many, this past year was full of tough challenges. You may have found yourself unexpectedly unemployed or underemployed. Or you may have been given the news that your performance is not meeting expectations and that you’ll need to up your game […]

Posted in General Observations

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