Roberta Chinsky Matuson
Creating Exceptional Workplaces and Extraordinary Results
Roberta Matuson's Blog

Monthly Archives: April 2011

Back up on the Boomer Exit

Imagine the impact thousands of cars, all trying to take the same exit, would have on our nation’s highway system. Now think about rush hour in your organization, as Boomers exit in droves. Both scenarios will have a rippling impact throughout the system, but at least in the car scenario, the exit will eventually clear. […]

Posted in Boomers
Tagged
2 Comments

Will Your Employees Still Love You Tomorrow?

Who cares if your employees will still love you tomorrow? The real question is, will they still respect you tomorrow? One of the biggest mistakes business owners and managers make is being more concerned about being loved, than respected. So much so, that I’ve dedicated an entire chapter to this topic in my new book, […]

Posted in Career, Creating Exceptional Work Places, Learning and Development, Management, Small Business Management
Tagged , ,
Leave a comment

Recruiting 2.0

Are you using 1.0 recruiting methods to bring on Generation 2.0? No wonder why you are having a difficult time filling  entry-level positions or those positions that are well suited for newly minted grads. That saying, “if you can’t beat them, join them” is ringing quite true in the world of recruitment. Here are some […]

Posted in Millennials, Talent Acquisition and Retention
Tagged , ,
Leave a comment

One in Three People Actively Seeking New Jobs: Raise Your Hand If That’s You!

This just in: Employees are ready to check out the moment a better offer comes along, according to MetLife’s 9th Annual Study of Employee Benefit Trends, one of the big, well-known and highly regarded benchmark surveys. So what’s an employee benefit survey have to do with employee retention? Apparently plenty. MetLife chose to begin the […]

Posted in Creating Exceptional Work Places, Employee Engagement, Management, Retention
Tagged , , ,
Leave a comment

Can You Help People Who Don’t Want to Be Helped?

As an executive coach, I’m often called upon to help people improve their performance. Before accepting an assignment, I insist on speaking with the person I will be coaching. Why? Because I do not believe you can help people who don’t want to be helped. If you believe differently, then by all means, add a […]

Posted in Creating Exceptional Work Places, General Observations, Productivity, Profitability, Small Business Management, Thought Leadership, Workplace
Tagged , ,
4 Comments

‘Acting Manager,’ Now What?

This post is for those of you who might have missed yesterday’s Job Doc in the Boston Globe. I was asked to respond to the following question, by Job Doc, Pattie Hunt Sinacole. Q: I am an engineer for a mid-sized medical device company. Our manager was just mysteriously let go. I was told now […]

Posted in Careers, Management, Suddenly In Charge
Tagged , ,
Leave a comment

Have You Called Your Company Lately?

Have you placed a call to your own company lately? Well I have and I’m here to tell you it wasn’t an experience I would like to repeat. Here is just one of the many interactions your “customer service” people are having daily with people like me. I received a call the other day from […]

Posted in Customer satisfaction, General Observations, Management, Productivity

Leave a comment