Roberta Chinsky Matuson
Creating Exceptional Workplaces and Extraordinary Results
Roberta Matuson's Blog

Monthly Archives: September 2012

Lost in the NFL Lockout

I know I’m late to the game (pun intended), but can someone help me out here? I’ve always had a hard time understanding sports and now I’m being asked to write a blog posting that relates to this NFL situation. I get the fact that  the NFL is a 10 billion dollar business fighting over […]

Posted in Current Affairs

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Are You Chasing Transactions or Building Long-Term Relationships?

Are you always putting the needs of your customers first? If the answer is yes, then you likely have a group of loyal evangelists who share your brand beliefs and stand ready to spread your corporate gospel across the world.  If the answer is no then your brand is in danger of becoming one of […]

Posted in Customer satisfaction, Employee Engagement, Leadership, Strategy

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Top Performers Still Have the Most Employment Opportunities

As high unemployment persists and the global economic recovery remains halted and uneven, the “resume tsunami” appears to have been reduced to a “resume riptide.” According to Deloitte’s new global talent survey, Talent 2020, four out of five (80 percent) employees plan to stay with their organizations over the next year, a significant increase from […]

Posted in Creating Exceptional Work Places, Employee Engagement, Retention

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The Myth About Team Building

Both of my children are off on team building adventures at their schools this week. I don’t know about you, but we never did such a thing when I was growing up. That might explain why people in organizations act more like committees than team members. Here’s what I mean by this. My mentor, Alan […]

Posted in Productivity, Talent Maximization

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How to Fill the Empty Seats in Your Restaurant

Restaurant owners are complaining that they are unable to fill the empty seats in their restaurants. Please, give me a reason to return to those days when it was fun to dine out. Here’s what I mean by this. Nothing would delight me more than suggesting to my family that we dine out tonight. After […]

Posted in Customer satisfaction, General Observations, Talent Maximization, Word-of-Mouth

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What Do You Do When Your Brand Goes Downhill?

I just got back from NYC where I attended a meeting in what used to be the jewel of boutique hotels–The W at Times Square. Judging from what I observed, and some of the complaints I heard from those who were staying there, the W Brand is on the decline. How would you like to […]

Posted in Thought Leadership, Word-of-Mouth

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Vito Lopez Scandal Shows How Little Has Changed With Sexual Harassment At Work

I was going to write a post last week after The New York Times reported that New York Assemblyman Vito J. Lopez, the Brooklyn Democratic leader and longtime political power broker there, had been stripped of his committee chairmanship, barred from employing young people, and censured after an Assembly committee determined that he had sexually […]

Posted in Leadership, Sexual Harassment, Workplace

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