Roberta Chinsky Matuson
Creating Exceptional Workplaces and Extraordinary Results
Roberta Matuson's Blog

Monthly Archives: October 2012

What Your Business Should Do to Weather the Next Storm Better

I’m sitting here fully prepared for the “biggest storm of the century.” Cars are fueled, a manual can opener is sitting on the kitchen counter along with cans of food, flashlights have batteries, my computer is backed up. The list goes on and on. Eventually the storm will pass and I will fall back to […]

Posted in General Observations, Leadership

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Dumb Stupid Sh** Business Owners Say

Over the years I heard some pretty awful stories about business owners and executives, but today’s conversation has pushed me to a place where I can no longer be silent. I’m calling this category Dumb Stupid Sh** Business Owners Say. I apologize in advance if I offend any of you. Now only if those business […]

Posted in Dumb Stupid Sh**

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There is No Magic Pill for Great Leadership

I’ve been interviewing a number of executives for my new book, The Magnetic Workplace (Nicholas Brealey, 2013) and so far my findings have been rather interesting. There is no magic pill for great leadership. Yet many organizations believe they can solve problems by handing someone a book (even if it’s authored by me) or sending […]

Posted in Leadership, Learning and Development, Profitability

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Three Ways to Unclog Your Organization

I was on a conference call this afternoon with a colleague who informed me that it was raining inside her car. Apparently, the vents in her sunroof were clogged. A little bit of preventative maintenance would have prevented Mother Nature from raining on her parade today. As her story unfolded, I began to think about […]

Posted in Communication, General Observations


Why Your Company Needs to Empower Its Front-line Workers

I like to spend my money with businesses who value me as a customer, and I’m betting that I’m not alone. Yet every day, I seem to come across situations where employees appear to be begging me to take my business elsewhere. I had that experience yesterday at Bed Bath & Beyond. Like most of […]

Posted in Customer satisfaction, Hiring and Recruitment, Talent Maximization

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Are You One of the Companies Giving Up in the Fourth Quarter?

Okay, so maybe it hasn’t been your best year, as of this date, but that doesn’t mean it can’t be.  Do you see football teams handing the ball over to the other team in the last quarter when they aren’t winning? If they do, it certainly isn’t on purpose. There is an entire quarter to […]

Posted in Thought Leadership

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Why Are There So Many Lousy Managers?

poor management

Posted in Management


Comcast: You are Here…Or Not

customer dissatisfaction, Comcast

Posted in Customer satisfaction

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