Roberta Chinsky Matuson
Creating Exceptional Workplaces and Extraordinary Results
Roberta Matuson's Blog

Monthly Archives: December 2012

Are you Tangled by the Bureaucracy You Created?

Your intentions might be good, but in the end has your bureaucracy made it impossible for your managers to swiftly bring in talent? Job Requisitions used to be as popular as shoulder pads in women’s clothing. Thankfully most people have removed the pads and streamlined the hiring process that was weighing them down. Have you […]

Posted in Hiring and Recruitment, Management, Talent Acquisition and Retention, Talent Maximization

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Why Your Customer Service Will Never Improve

Customer surveys are a joke when they are only meant to tick off boxes. Here’s an example of what I mean by this. I received a call recently from a national hardware and department-store chain asking me to complete a survey on the recent repair of my air conditioner. There were two problems with this […]

Posted in Customer satisfaction

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Live Strong Leadership Lessons-Guest Posting

The following is a guest blog post written by Shawn Casemore, who works with businesses to improve operational performance. The continuing allegations against Lance Armstrong have reached the point of near damning, tarnishing the once spotless reputation of someone who was deemed a true hero by the world.  Regardless of whether the allegations are true, […]

Posted in Leadership

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Three Reasons Why The Holidays Are a Great Time to Hire Talent

In preparation for my forthcoming book, The Magnetic Workplace: How to Attract Top Talent That Will Stick Around (Nicholas Brealey, 2013), I’ve been conducting research with magnetic CEOs to learn how they go about securing top talent, when others are struggling to do so. Here is a sneak peek of what I learned. Great CEOs […]

Posted in Hiring and Recruitment

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