Roberta Chinsky Matuson
Creating Exceptional Workplaces and Extraordinary Results
Roberta Matuson's Blog

Monthly Archives: September 2013

How To Hire Top Talent

Here’s what you need to know about hiring top talent. Top talent will only hire top talent. Make sure the people who are doing your hiring are all “A” players. Top players will only hire other top players. Top talent is always in demand. You may be working in a part of the country where […]

Posted in Hiring and Recruitment, Talent Maximization

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Executive Presence

A funny thing happened the other day. The topic of executive presence came up at a meeting I was facilitating and when I returned home, I had an e-mail from a colleague asking about this very same topic. Coincidence? I think not. Companies are beginning to take notice that their workforce is aging. In an […]

Posted in Thought Leadership

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Leaders Aren’t Born; They Are Made

I recently was called upon by The Boston Globe’s Job Doc, Patricia Hunt Sinacole to respond to a question submitted by an engineer who suspected he would be tapped for a position in leadership. He worried that he didn’t have what it takes to be a leader. He’s not alone. Here’s some of what I […]

Posted in Suddenly In Charge, Talent Maximization

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Call Me…Maybe!

Many of you wrote me private notes regarding my last blog posting on the use of customer satisfaction surveys and the Crowne Plaza Hotel in Warwick, RI. You asked me to provide you with an update so in the spirit of being responsive, (a lesson the Crowne Plaza hotel people could surely learn from me), […]

Posted in Customer satisfaction

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The Problem With Customer Surveys

I recently stayed at the Crowne Plaza hotel in Warwick, RI along with several colleagues who are also world-class consultants. Each morning we would meet for breakfast and critique our experience at the hotel. We never did get around to sharing our findings with the GM, so when a survey arrived from the corporate office, […]

Posted in Customer satisfaction

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7 Ways New Managers Can Shine

Being tossed into management is like free-falling out of an airplane: The experience can be deadly if you don’t know what you are doing, or exhilarating if you do. Read this before jumping. “Psssttt…Can you keep a secret? I’ve just been made a manager and I haven’t a clue what to do!” This was exactly […]

Posted in Leadership, Management, Suddenly In Charge

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