Roberta Chinsky Matuson
Creating Exceptional Workplaces and Extraordinary Results
Roberta Matuson's Blog

Monthly Archives: January 2016

Five Critical Factors for A Flourishing Retail Business

Here are five critical factors for a flourishing retail business. The customer experience matters more than you think. How does your business rate? The customer’s experience with the employee is directly related to the employee’s experience with his or her manager. Too much money is being spent on low talent and not enough on high […]

Posted in Customer satisfaction, Employee Engagement, Leadership, Management, Profitability

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Three Ways You Can Immediately Improve Workplace Productivity

Let’s not make increasing workplace productivity harder than it has to be. Here are three ways you can immediately improve productivity in your workplace. Stop switching gears every five minutes. It’s hard to get anything done, when you are asked to change directions five different times. Assign the work and let your people complete their […]

Posted in Leadership, Productivity, Profitability

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Pick Up The Phone!

I’ve tried four times to make a dinner reservation today and yet no one is answering the phone. Did I mention that this is also the number one is supposed to use to place takeout orders as well? Last week the same thing happened with another business. A client referred me to this business because […]

Posted in Customer satisfaction, Hiring and Recruitment, Management

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Toxic Employees: Are They Leaving a Bad Taste in the Mouths of Your Customers?

Companies spend gazillions of dollars trying to salvage toxic employees, when in fact they would be better served completely removing this hazardous waste from their organization. Toxic employees are those who suck the air out of the room the moment they arrive. These are the people who need constant care and attention. Imagine how much […]

Posted in Customer satisfaction, Management, Performance Management, Talent Maximization

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New Year, New Book!

I’m thrilled to announce that I’ve accepted an offer to publish my third book, The Magnetic Leader: Attracting Employees, Customers and Profits. I need your help. Who comes to mind when you say the words, Magnetic Leader out loud? If your name doesn’t come to mind, then let me know if you are interested in […]

Posted in Books, Coaching, Leadership, Talent Acquisition and Retention, Talent Maximization

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