Roberta Chinsky Matuson
Creating Exceptional Workplaces and Extraordinary Results
Roberta Matuson's Blog

Pick Up The Phone!

I’ve tried four times to make a dinner reservation today and yet no one is answering the phone. Did I mention that this is also the number one is supposed to use to place takeout orders as well? Last week the same thing happened with another business. A client referred me to this business because she thought I could help them do a better job of hiring and managing their talent.

I can’t imagine that I won’t be able to help them do a better job of hiring and managing their talent, but we may never know this, as calls go to a mailbox that says please call back later. This company is an online retail company. How many people do you really think will be calling back later to place their order? My guess is none, as most will have gone to their Amazon accounts and hit their one-click buttons by the time you’ve read this brief post.

If you are too busy to pick up the phone then do us all a favor. Just put a closed sign on your door since no doubt your business will close in the not so distant future.

This entry was posted in Customer satisfaction, Hiring and Recruitment, Management. Bookmark the permalink. Follow any comments here with the RSS feed for this post. Post a comment or leave a trackback: Trackback URL.

Post a Comment

Your email is never published nor shared. Required fields are marked *


You may use these HTML tags and attributes: <a href="" title=""> <abbr title=""> <acronym title=""> <b> <blockquote cite=""> <cite> <code> <del datetime=""> <em> <i> <q cite=""> <s> <strike> <strong>