Roberta Chinsky Matuson
Creating Exceptional Workplaces and Extraordinary Results
Roberta Matuson's Blog

Monthly Archives: March 2016

HubSpot: Truth or Fiction

By now, you’ve probably heard about the new book, Disrupted: My Misadventure in the Start-up Bubble, written by former HubSpot employee Dan Lyons. Fortune Magazine just posted a piece titled My First Year in Start-Up Hell that would make any CEO weep. There are two sides to every story and somewhere in between lies the […]

Posted in Books, Leadership, Management, Talent Acquisition and Retention

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Front Line Talent Matters

Lots of companies don’t pay enough attention to the people they are hiring to interact with their customers. Thankfully Pret a Manger does. Last week I made a quick stop at their downtown location to grab a cup of coffee. I quickly ran off to use the restroom, while the barista was making my coffee. Imagine […]

Posted in Customer satisfaction, Employee Engagement, Talent Acquisition and Retention, Talent Maximization

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If Not Now, When?

Last night, my husband and I were on the phone with American Express trying to score theater tickets for our daughter’s sweet 16 weekend in New York City. She had her heart set on seeing the show Wicked, which my husband and I had already seen. We were excited that we were able to secure tickets […]

Posted in Coaching, Leadership

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