Roberta Chinsky Matuson
Creating Exceptional Workplaces and Extraordinary Results
Roberta Matuson's Blog

Monthly Archives: March 2016

HubSpot: Truth or Fiction

By now, you’ve probably heard about the new book, Disrupted: My Misadventure in the Start-up Bubble, written by former HubSpot employee Dan Lyons. Fortune Magazine just posted a piece titled My First Year in Start-Up Hell that would make any CEO weep. There are two sides to every story and somewhere in between lies the […]

Posted in Books, Leadership, Management, Talent Acquisition and Retention

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Front Line Talent Matters

Lots of companies don’t pay enough attention to the people they are hiring to interact with their customers. Thankfully Pret a Manger¬†does. Last week I made a quick stop at their downtown location to grab a cup of coffee. I quickly ran off to use the restroom, while the barista was making my coffee. Imagine […]

Posted in Customer satisfaction, Employee Engagement, Talent Acquisition and Retention, Talent Maximization

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If Not Now, When?

Last night, my husband and I were on the phone with American Express trying to score theater tickets for our daughter’s sweet 16¬†weekend in New York City. She had her heart set on seeing the show Wicked, which my husband and I had already seen. We were excited that we were able to secure tickets […]

Posted in Coaching, Leadership

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