Roberta Chinsky Matuson
Creating Exceptional Workplaces and Extraordinary Results
Roberta Matuson's Blog

Category Archives: Customer satisfaction

Why You Might Want to Shop Your Own Business

customer experience, business, profits, growth, leadership

Also posted in General Observations
Tagged
Leave a comment

The Simple Success Secrets Of b.good You Can Replicate

Explosive Business Growth, Maximization of Talent, b.good, Attracting Talent, Employee Retention

Also posted in Business Growth, Creating Exceptional Work Places, Employee Engagement, Hiring and Recruitment, Leadership, Profitability

Leave a comment

Front Line Talent Matters

Lots of companies don’t pay enough attention to the people they are hiring to interact with their customers. Thankfully Pret a Manger does. Last week I made a quick stop at their downtown location to grab a cup of coffee. I quickly ran off to use the restroom, while the barista was making my coffee. Imagine […]

Also posted in Employee Engagement, Talent Acquisition and Retention, Talent Maximization

Leave a comment

Five Critical Factors for A Flourishing Retail Business

customer experience, talent maximization, revenue growth, profitability, employee engagement

Also posted in Employee Engagement, Leadership, Management, Profitability

Leave a comment

Pick Up The Phone!

customer service, talent, talent shortage, hiring, management

Also posted in Hiring and Recruitment, Management

Leave a comment

Toxic Employees: Are They Leaving a Bad Taste in the Mouths of Your Customers?

customer service, customer retention, toxic employees, workplace conflict, leadership

Also posted in Management, Performance Management, Talent Maximization

Leave a comment

Purposelful Hiring: How To Attract Millennials To Your Workplace

Hiring, Talent, Attracting Workers, Millennials, Talent Maximizer, Purpose

Also posted in Careers, Coaching, Creating Exceptional Work Places, Employee Engagement, Hiring and Recruitment, Leadership, Management, Millennials, Talent Acquisition and Retention, Talent Maximization, Thought Leadership, Workplace

Leave a comment

Are Your Practices Driving Your Customers Away?

Business growth, talent maximization

Also posted in Creating Exceptional Work Places, Small Business Management, Word-of-Mouth

Leave a comment

A Tale of Two Hotels

Customer Service, Hotel Indigo Newton, Newton Marriott

Also posted in Word-of-Mouth

3 Comments

Wake Up and Smell the Coffee

Starbucks, Doubletree Hotel, customer service


Leave a comment