Roberta Chinsky Matuson
Creating Exceptional Workplaces and Extraordinary Results
Roberta Matuson's Blog

Category Archives: Employee Engagement

Should Exit Interviews be Shown the Door?

A business owner recently asked me if I thought he should have an exit interview with an employee who just gave notice. Here’s my response: Are you REALLY open to making changes so that others don’t leave for the same reason. If you can’t answer yes, then don’t waste the employee’s time. Here’s what I […]

Also posted in Employee Turnover, Leadership, Retention
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How Boring Companies Can Retain Talent

I have a friend who has been employed by a public utility for over twenty-five years. Talk about an industry and a company that most would not find sexy! Yet, at the age of 59 years old, she’s still receiving promotions and most recently found herself in a new job that she knows nothing about. […]

Also posted in Employee Turnover, Retention, Talent Acquisition and Retention
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How to Thank Your Employees All Year Long

Are you guilty of thanking your people only on special holidays like Thanksgiving or Christmas? Research on employee engagement consistently shows, that how you feel is often more important than what you earn. In a study funded by Make Their Day, an employee motivation firm, and Badgeville, a gamification company, surveyed 1,200 U.S. employees from […]

Also posted in Leadership, Management, Talent Acquisition and Retention, Talent Maximization
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See You Later Boss!

Admit it. You’ve either told your employer a white lie on the way out the door or you know someone who has. Who can blame you? However, as an employer these little white lies do more harm than good. How can you fix what may be broken in your organization if you don’t know where […]

Also posted in Employee Turnover, Leadership, Management, Talent Acquisition and Retention
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The Simple Success Secrets Of b.good You Can Replicate

In a competitive industry like the restaurant business, it’s difficult to differentiate one fast-casual restaurant from another. But that hasn’t stopped b.good from standing out in a crowded field. They’ve accomplished this with one special ingredient—the community they serve. “When we started the business, my partner and I were very naïve and had never worked […]

Also posted in Business Growth, Creating Exceptional Work Places, Customer satisfaction, Hiring and Recruitment, Leadership, Profitability

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Will Obama’s New Overtime Rules Put the “Nap Culture” to Rest?

For the past several years, companies have been trying to outdo one another with an array of perks that remind younger workers of their youth. Walk into any newly designed office these days and you’ll see the mandatory ping-pong table as well as the dedicated space where workers are encouraged to take naps. Is this […]

Also posted in Leadership, Learning and Development, Millennials, Productivity, Talent Maximization

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The Shocking Truth About Millennials

Companies are spending a ton of money trying to figure out how to attract and engage the millennials, when all a long they’ve had the answers right in front of them. A recent article in the Harvard Business Review, written by Bruce Pfau, titled, What Do Millennials Really Want From Work, is quite revealing. According […]

Also posted in Creating Exceptional Work Places, Hiring and Recruitment, Millennials, Talent Acquisition and Retention, Talent Maximization

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Front Line Talent Matters

Lots of companies don’t pay enough attention to the people they are hiring to interact with their customers. Thankfully Pret a Manger does. Last week I made a quick stop at their downtown location to grab a cup of coffee. I quickly ran off to use the restroom, while the barista was making my coffee. Imagine […]

Also posted in Customer satisfaction, Talent Acquisition and Retention, Talent Maximization

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4 Things to Think About As You Prepare For the Weekend

If you are one of the many who can’t wait to get the heck out of the office and start enjoying your weekend, then you’ll want to read this. Why are you still in a job that you no longer feel fulfilled in? You can no longer use the economy as an excuse. No, it’s […]

Also posted in Careers, Worklife Balance

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Five Critical Factors for A Flourishing Retail Business

Here are five critical factors for a flourishing retail business. The customer experience matters more than you think. How does your business rate? The customer’s experience with the employee is directly related to the employee’s experience with his or her manager. Too much money is being spent on low talent and not enough on high […]

Also posted in Customer satisfaction, Leadership, Management, Profitability

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