Roberta Chinsky Matuson
Creating Exceptional Workplaces and Extraordinary Results
Roberta Matuson's Blog

Category Archives: Performance Management

You’re Kidding, Right? 50% of New Hires Fail

Read this before you make another hire. I wish I was kidding! Organizations have thousands of business processes, but I doubt that you’ve ever heard of a single process that has a 50 percent failure rate, that has been completely ignored. The recruiting process often has a failure rate of 50 percent. And I’m not […]

Also posted in Employee Turnover, Hiring and Recruitment, Profitability, Talent Acquisition and Retention, Talent Maximization
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Toxic Employees: Are They Leaving a Bad Taste in the Mouths of Your Customers?

Companies spend gazillions of dollars trying to salvage toxic employees, when in fact they would be better served completely removing this hazardous waste from their organization. Toxic employees are those who suck the air out of the room the moment they arrive. These are the people who need constant care and attention. Imagine how much […]

Also posted in Customer satisfaction, Management, Talent Maximization

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The Truth Doesn’t Hurt: It Actually Helps

I’m not sure when it happened, but somewhere along the line we were taught that telling the truth can be hurtful. Of course there are times when this is true, but in most cases it’s not. Here’s what I mean by this. I sure as heck wish my former boss would have told me exactly […]

Also posted in Management

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And The Oscar Goes To…

Honestly, does anyone even care who the Oscar went to last night? As usual, the show was predictable with the exception of Lady Gaga, who brought the house down with her Julie Andrews tribute. Predictable is a word that describes a lot of leaders these days. The executive, who permits some members of his team […]

Also posted in Leadership, Managing Up

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Are You Making A Blizzard Out Of Nothing?

As I write this, I’m one of the many survivors of what was supposed to be a blizzard in my part of the state. Like my neighbors, I fretted about what was to be and finally put my butt in gear (and my car on the road) in order to ensure we had provisions in […]

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Why It Pays To Make Exceptions

If your HR team has convinced you that it would be unfair to give a high performer a raise because they’ve only been with your firm for several months or they’ve told you that for legal reasons it’s best to wait until everyone is reviewed prior to rewarding a particular group of people, then it’s […]

Also posted in Talent Maximization

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How to Improve Employee Performance In Seven Easy Steps

Imagine this scenario: Every day you find yourself getting more and more aggravated with a certain employee. You tell him or her to do something and they consistently under deliver, thereby requiring someone else (oftentimes you) to pick up the slack. You are sick of it and seriously considering firing this person. Before you write […]

Also posted in Management

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Increasing Profitability by Giving Your Managers An Extra 8 Hours a Week

In a recent survey developed by Robert Half and conducted by an independent research firm it was discovered that  on average, supervisors spend 17 percent of their time — nearly one day per week — overseeing poorly performing employees. However, managers aren’t the only ones to suffer the effects of a bad hire. Ninety-five percent […]

Also posted in Hiring and Recruitment, Productivity, Talent Maximization

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The Real Cost of Zero Percent Pay Increases

Companies everywhere are trying to reign in spiraling costs. The first thing to go is usually pay increases. But is this approach costing or saving organizations money? Eliminating pay raises, particularly for top performers, costs more than you think. Here are five signs that indicate you might have made a mistake by telling your top […]

Also posted in Employee Engagement, Employee Turnover, Productivity

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Why Small Businesses Have Such a Hard Time Firing People

I was recently interviewed by CNN and was asked why small business owners find it so difficult to fire people. I don’t believe this situation is limited to small businesses, as I’ve worked in a number of organizations where ineffective people were able to hide out for years. Some were never discovered and may even […]

Also posted in Leadership, Productivity, Profitability, Small Business Management