Roberta Chinsky Matuson
Creating Exceptional Workplaces and Extraordinary Results
Roberta Matuson's Blog

Category Archives: Profitability

You’re Kidding, Right? 50% of New Hires Fail

Read this before you make another hire. I wish I was kidding! Organizations have thousands of business processes, but I doubt that you’ve ever heard of a single process that has a 50 percent failure rate, that has been completely ignored. The recruiting process often has a failure rate of 50 percent. And I’m not […]

Also posted in Employee Turnover, Hiring and Recruitment, Performance Management, Talent Acquisition and Retention, Talent Maximization
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The Simple Success Secrets Of b.good You Can Replicate

In a competitive industry like the restaurant business, it’s difficult to differentiate one fast-casual restaurant from another. But that hasn’t stopped b.good from standing out in a crowded field. They’ve accomplished this with one special ingredient—the community they serve. “When we started the business, my partner and I were very naïve and had never worked […]

Also posted in Business Growth, Creating Exceptional Work Places, Customer satisfaction, Employee Engagement, Hiring and Recruitment, Leadership

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Five Critical Factors for A Flourishing Retail Business

Here are five critical factors for a flourishing retail business. The customer experience matters more than you think. How does your business rate? The customer’s experience with the employee is directly related to the employee’s experience with his or her manager. Too much money is being spent on low talent and not enough on high […]

Also posted in Customer satisfaction, Employee Engagement, Leadership, Management

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Three Ways You Can Immediately Improve Workplace Productivity

Let’s not make increasing workplace productivity harder than it has to be. Here are three ways you can immediately improve productivity in your workplace. Stop switching gears every five minutes. It’s hard to get anything done, when you are asked to change directions five different times. Assign the work and let your people complete their […]

Also posted in Leadership, Productivity

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5 Tips for a Productive and Profitable Year

How profitable will your business be this year? It all depends on what you are willing to do to make it so. Begin with this: 1. Focus on employee retention. If you do only one thing different this year, it should be this. Companies are wasting millions of dollars every year on talent acquisition, when […]

Also posted in Productivity

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The Blame Game Hurts Employee Retention

Lately people have been talking about the increase in employee turnover in their organizations. Here are their responses when asked why they believe this is so. I call this the Blame Game. It was simply a bad batch of new hires – If only this were true. Could it be possible that something has changed […]

Also posted in Employee Terminations, Employee Turnover, Hiring and Recruitment, Management, Productivity, Retention, Talent Acquisition and Retention, Talent Maximization

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Offering Value

I took a client out to lunch the other day at a local restaurant and was surprised to find out that there is a price tag on every head (or shall I say tail) of shrimp. We both ordered the Caesar salad and for a small up charge, my client was able to add chicken. […]

Also posted in General Observations

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Why Perfection is Overrated

Eventually it was bound to happen. I experienced an evening at my favorite restaurant Barcelona, in Brookline, MA, which wasn’t perfect. I’ve been to this place a number of times and have always walked away completely impressed with the food and quite satisfied with the service. However, this was not the case on my last […]

Also posted in Creating Exceptional Work Places, Customer satisfaction, Management

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Are You Making it Impossible for Customers to Buy From You?

I’ll admit that I’ve always hated those Macy’s commercials advertising their pre-sale. You know, the ones that invite you into the store to look at the items that will be going on sale shortly. But it wasn’t until yesterday that I could see that I was not alone. I took my daughter to the Holyoke […]

Also posted in Customer satisfaction

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Cleaning House

I just spent the day dumping files that are no longer relevant to my life. You see about a year ago, I decided to move my business in a new direction. It’s taking a while to transition, but I’m just about there. I’m letting go of what’s no longer serving me well. That includes files […]

Also posted in Productivity

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