Roberta Chinsky Matuson
Creating Exceptional Workplaces and Extraordinary Results
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Tag Archives: customer satisfaction

Miserable Employees Make Lousy Company Ambassadors

Have you ever had a positive experience with a company whose employees are miserable? If so, I’d certainly like to hear about this, as the two don’t generally go hand in hand. Employees who are discontent make poor company ambassadors that make for a lousy customer experience. Most do the bare minimum (if even that) […]

Posted in Customer satisfaction, Employee Engagement, Management, Profitability | Also tagged Leave a comment

Shuffling Off to Buffalo

I’m on my way to Buffalo, courtesy of Southwest Airlines. No, they didn’t give me a free ticket. My “direct flight” from Hartford is heading to Buffalo for fuel. Why? I have no idea or believe me, I would be sharing this information with you. Passengers around the Globe are being kept in the dark. […]

Posted in Customer satisfaction, Profitability, Word-of-Mouth | Leave a comment