Roberta Chinsky Matuson
Creating Exceptional Workplaces and Extraordinary Results
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Tag Archives: customer service

Return to Sender: A Letter to Netflix’s Reed Hastings

Dear Reed, It was so nice to finally hear from you this morning, as I would have expected you would have written right after you increased my bill by nearly 60 percent. I guess you were busy figuring out ways you were going to spend your newfound wealth. That being said, I read your letter […]

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