Roberta Chinsky Matuson
Creating Exceptional Workplaces and Extraordinary Results
Roberta Matuson's Blog

Tag Archives: profitability

Humane Leadership, Courtesy of Brunello Cucinelli

I love all things Italian. I mean, who doesn’t? And I now love Italian born Brunello Cucinelli, although we’ve never met! At least not yet.  I watched with interest this week’s CBS Sunday Morning, which featured Brunello Cucinelli, who is both a world-class luxury clothing designer and a humanitarian. His story is impressive, and his […]

Posted in Business Growth, Creating Exceptional Work Places, Leadership | Also tagged , , , Leave a comment

Miserable Employees Make Lousy Company Ambassadors

Have you ever had a positive experience with a company whose employees are miserable? If so, I’d certainly like to hear about this, as the two don’t generally go hand in hand. Employees who are discontent make poor company ambassadors that make for a lousy customer experience. Most do the bare minimum (if even that) […]

Posted in Customer satisfaction, Employee Engagement, Management, Profitability | Also tagged Leave a comment

Can You Help People Who Don’t Want to Be Helped?

As an executive coach, I’m often called upon to help people improve their performance. Before accepting an assignment, I insist on speaking with the person I will be coaching. Why? Because I do not believe you can help people who don’t want to be helped. If you believe differently, then by all means, add a […]

Posted in Creating Exceptional Work Places, General Observations, Productivity, Profitability, Small Business Management, Thought Leadership, Workplace | Also tagged , 4 Comments