617.608.3633
Roberta Matuson
Identify the best talent in the world.
  • Identify
  • Acquire
  • Nurture
  • Retain

Roberta's Recent Publications

The Magnetic Leader

Employees don’t work for companies; they work for people. The more irresistible you are as a leader, the more pull you have for employees to want to stay and for your customers to remain loyal. Read Excerpt

Learn More

Roberta's Recent Publications

Talent Magnetism

Your company is only as good as the talent you keep. Learn the new rules for attracting top talent and getting them to stick around. Excerpt

Learn More

Roberta's Recent Publications

Suddenly in Charge

Honored by the Washington Post as a Top 5 Business Book for Leaders.

Learn how to manage up, down, and succeed all around... Excerpt

Learn More

Roberta's Recent Publications

Suddenly in Charge

Learn how to save your company millions by improving the quality of your hires, while improving productivity. Slash costly employee turnover.

Learn More

Resources

Ethics in the Workplace: Tips to Get You Started

Lately, we have been hearing about one organization after another being investigated for unethical behavior. Executives from companies like Adelphi Communications, Cendant, and Tyco appear to be in the headlines on a daily basis for allegedly committing business crimes. After the Enron scandal, every business leader should have gone through their organization with a fine-toothed comb and made changes necessary to ensure they wouldn't be next. It's not too late for you to evaluate the ethics of your company's business practices.

Here are some tips to get you started on ethics in the work place:

1. Hire right: use behavioral-based interviewing techniques

It's easy to be blinded by a candidate's stellar credentials. Today, more than ever, it's important for hiring managers to "get behind the resume." Using an approach like behavioral-based interviewing allows interviewers to see what makes a candidate tick.

Behavioral-based interviewing is based on the premise that behaviors are formed over time and that if employees have done something in the past, they're likely to repeat it in the future. Therefore, candidates are asked to describe how they actually handled situations in the past. Take, for example, a person who alerted management that an extra $100 was mistakenly direct-deposited into his or her account. He or she is likely to behave honestly on the job.

Companies who implement this type of interviewing program throughout their organization see a dramatic increase in the quality of their hires. Perhaps Enron would still be standing today if they had done a better job with staffing.

2. Pay attention to a candidate's attitude when hiring

If you have ever interviewed candidates for hire before, you have probably noticed that some become quite defensive when you ask them probing questions about a claimed skill, credential, or competency on their resume. More than likely, these candidates don't have the claimed skill and are trying to bully their way out of a tight spot.

Perhaps the candidate does, in fact, have the claimed credentials. You then have to ask yourself if you really want someone in your organization with that kind of attitude. Some of your employees may not be strong enough to confront an individual like this on issues surrounding ethics. Instead, they may choose to be silent or tell someone outside the company.

3. Review your personnel policies

Review your personnel policies, particularly as they relate to the hiring of family members. Employees may find it extremely difficult to blow the whistle on the unethical behavior of a relative if they sense that this action will put a family member's job in jeopardy.

Implement a written code of ethics and a business code of conduct for your company, regardless of its size. Establish core values, guidelines, and practices that the company would like the employees to follow and include this in your employee handbook. For example, be specific about the acceptance of gifts from vendors. Put a dollar amount on what employees can spend when wining and dining clients.

A formal code of ethics and business code of conduct can also be used to help recruit employees with high ethical standards to your organization. It will be obvious to candidates with similar values the position your company takes on this highly visible matter.

4. Establish a reporting system

Establish a system in your organization where employees can confidentially report unethical work behavior. Ways to do this include installing your own hotline or contracting with an outside firm to provide these services for your organization.

5. Communicate effectively and train employees

When it comes to ethics, the line in the sand appears to be continually moving. Business owners, executives, and leaders need to communicate continuously with employees about their company's governing principals and beliefs. They should also provide on-going training that includes opportunities for employees to practice responding to real-life ethical dilemmas.

Developing a workplace where ethics are second nature takes time, but taking the time is well worth your while. Businesses that can convince stockholders, customers, and employees that they are ethically grounded will have a strong competitive advantage in the marketplace.

Testimonials

"Roberta's guidance has dramatically increased my ability to pull in and retain the talent we need to take our organization to the next level. She's proven to be a trusted advisor and I wouldn't hesitate to recommend her to other CEOs who are looking to accelerate..."
Tom Hopcroft, President & CEO
Mass Leadership Technology Council

Read More Testimonials
Read Client Results & Success Stories

"The coaching that Roberta Matuson provided for one of our retail store managers renewed the manager’s excitement in her work, provided her with increased skills in the selection of new employees and gave her the tools she needed to better manage her staff..."
Mary G. Rahal, VP, Human Resources and Administration
Morgan Memorial Goodwill Industries, Inc.

Read More Testimonials
Read Client Results & Success Stories

"Roberta was able to clearly define our project objectives and the methodology that we needed to reach those objectives. Roberta helped us pinpoint the root cause of our problem by using in-depth probing techniques that gave her access to important data we did not have..."
Amy Waryas, Director, HR
The Boston Beer Company

Read More Testimonials
Read Client Results & Success Stories

"Roberta worked with us to create a comprehensive onboarding program. With her guidance, knowledge, and expert HR advise we have successfully launched our company-wide training initiative. We now assimilate new hires into the company more effectively than ever..."
Ted Winston, Co-Owner
Winston Flowers

Read More Testimonials
Read Client Results & Success Stories

"When it comes to management of people, Roberta sees through all the noise and gets right to the heart of the matter..."
Mark Spitzer, President
Photonic Glass Corporation

Read More Testimonials
Read Client Results & Success Stories

"As we have grown, Roberta has provided continued support to help us work through complicated personnel issues while allowing us to focus on other areas of our business. Our employment practices truly support our business goals..."
Paul M. Zavracky, Ph.D., Former President and COO
MicroOptical Corporation

Read More Testimonials
Read Client Results & Success Stories

"Roberta has saved us time and energy on situations we may have needlessly wrestled with. We consider her a partner and look for her guidance often. Roberta has provided a welcomed service to Six Red Marbles..."
Sarah Smith White, President
Six Red Marbles

Read More Testimonials
Read Client Results & Success Stories

"Roberta was tenacious about keeping us focused on completing our project on schedule. The finished project was comprehensive, professional and passed the scrutiny of legal experts. I would definitely use Matuson Consulting again..."
John Blake, Former COO
Advanced Results Marketing

Read More Testimonials
Read Client Results & Success Stories

"Roberta has been a tremendous mentor and coach to me over the past year. She has partnered with me on multiple professional development fronts, as well as helping me through some very challenging situations. I found Roberta to be wise counsel!"
– Allison DiSiena, VP of Recruiting, Marketing, Interactive and Creative Services Division, 24 Seven Inc.

Read More Testimonials
Read Client Results & Success Stories

"Roberta Matuson was our answer. She met with us, developed a plan, walked us through the process to record our policies and procedures. She helped identify areas where policies were non-existent. She then developed and produced our employee handbook. We still use it today..."
Tim Slattery, CEO
CFSmail.com

Read More Testimonials
Read Client Results & Success Stories

"Roberta presented an engaging and informative webinar on “Managing Up in a Top Down World” for Northeastern University’s alumni. This thought provoking session provided practical strategies for navigating office politics and building effective relationships for career advancement. Roberta’s extensive expertise and knowledge of workplace trends was apparent as she skillfully answered a wide range of questions from participants. Her well-organized presentation made it easy for the audience to commit to implementing her advice."
Michele Rapp, Associate Director
Northeastern University

Read More Testimonials
Read Client Results & Success Stories

"Roberta’s ability to provide new leaders with insights on matters that few are willing to discuss is refreshing and will serve our members well. As a CEO, I'm especially impressed with her ability to quickly distill difficult situations and provide pragmatic advice that can be quickly and successfully implemented."
Aradhna Malhotra Oliphant, President and CEO
Leadership Pittsburgh Inc.

Read More Testimonials
Read Client Results & Success Stories

"I have had the opportunity to experience Roberta Matuson’s “fast track” coaching. Her candid, succinct and concise approach provided positive reinforcement toward my professional goals."
Cheryl Schondek, VP of Food Acquisition and Supply Chain
The Greater Boston Food Bank

Read More Testimonials
Read Client Results & Success Stories

Talent & Your Bottom Line: The Employee Turnover Calculator

Gain access to Matuson’s complimentary Employee Turnover Calculator.

Use The Free Calculator

Follow Me @Matuson