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Roberta Matuson
Identify the best talent in the world.
  • Identify
  • Acquire
  • Nurture
  • Retain

Roberta's Recent Publications

The Magnetic Leader

Employees don’t work for companies; they work for people. The more irresistible you are as a leader, the more pull you have for employees to want to stay and for your customers to remain loyal. Read Excerpt

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Roberta's Recent Publications

Talent Magnetism

Your company is only as good as the talent you keep. Learn the new rules for attracting top talent and getting them to stick around. Excerpt

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Roberta's Recent Publications

Suddenly in Charge

Honored by the Washington Post as a Top 5 Business Book for Leaders.

Learn how to manage up, down, and succeed all around... Excerpt

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Roberta's Recent Publications

Suddenly in Charge

Learn how to save your company millions by improving the quality of your hires, while improving productivity. Slash costly employee turnover.

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Resources

Is Your Past, the Key to Your Future?

Many of us remember the past fondly, even though the events that took place may not have been anything like we remember. We think about those particular moments where we were able to make an impact. We also think about how we might have done things differently, if given another chance to do things again. I’m not the kind of person that spends too much time in the past. However, I do believe it is beneficial to look back so we can move forward.

Rights of Passage

Do you remember what it was like when you were first promoted into management? I do. I compare the experience to an episode of Grey’s Anatomy. Lots of people swirling around, yet few stopping long enough to offer assistance. Like many new Residents, I was tossed into my job and was left to fend for myself. After all, no one trained my boss nor did it appear that anyone trained her boss. It was a rite of passage that one was expected to go through on route to the C-Suite. It’s been over twenty-five years and from what I can tell, little has changed in terms of the way we develop and support our new leaders.

Now for a moment, imagine how much more productive people would be if they entered into their new roles with a clear sense of how to do their jobs. You do not have to be a large company in order to do this. In fact, being a small company actually may give you an advantage. Newly minted managers can work directly with senior management, without the middle layers getting in the way. Organizations can quickly establish training and or mentoring programs without having to seek three levels of approval. You can begin small with brown bag lunch and learns or you can go big with a off-site meeting facilitated by a management expert who can quickly get people moving in the right direction. What are you waiting for? Get started!

Management Circles

Quality circles were all the rage in the eighties. This is where companies assembled volunteer groups of employees to support one another as they looked for breakthrough ways to improve quality. Next came the CEO circles; a place where CEO’s could go to share their most intimate challenges with other like minded CEO’s. But nothing to date has been done for those people with the title of manager. These people are a group of people without a group to call their own.

I believe the time has come for organizations to assemble management circles. This would be a place where managers would come together to support one another. These groups could be run by an outside facilitator or an experienced professional who has a track record of helping people thrive in management roles. Benefits to the organization include reducing the amount of time it takes new managers to become productive, decreasing the amount of stress usually associated with a change in management and increased employee retention as workers realize the company is really willing to invest in their people.

Some of you may be thinking that your organization won’t be able to participate because you can’t make a circle when you only have two managers. For these companies, I would recommend joining up with other firms, who are not in competing businesses, and pooling your resources to create a management circle. I’m so excited by this concept that I will help you get started. This idea sure beats sending your people to some $1,500 generic management seminar with the hopes they will return as experienced managers.

Deforestation

Have we learned nothing from our past mistakes of wiping out entire levels within organizations? Or in some cases, we’ve eliminated departments in exchange for outsourcing, where we are now forcing our customers to repeat themselves twenty times as they try to explain to why they are calling.

Do you have anyone left to grow into the positions that will be vacated by the aging Boomers, who will retire within this century? It most likely won’t be the receptionist you hired to replace the Office Manager, no matter how talented she may seem. Are you prepared to send out your twenty-something rising star sales representative solo to your top client when her boss leaves for a better offer? Will he have matured enough to take on this responsibility?

Enough with the mass lay-offs. They are harmful to most environments and they still result in dead wood being left around. How do I know this? I was speaking with the spouse of a general manager of a well respected communications company and she was sharing with me how her husband resisted laying off a marginal worker because he thought he could turn his performance around. Eighteen months later and the guy’s still hanging on, even though his performance has declined. Wouldn’t it have been better if the decision was made to weed out the non-performers (including this guy) rather than letting the negativity spread like wildfire?

Hmmm...maybe looking back is a good thing after all. That is if we learn from our mistakes and we vow to make things better for people as we move forward.

Testimonials

"Roberta's guidance has dramatically increased my ability to pull in and retain the talent we need to take our organization to the next level. She's proven to be a trusted advisor and I wouldn't hesitate to recommend her to other CEOs who are looking to accelerate..."
Tom Hopcroft, President & CEO
Mass Leadership Technology Council

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"The coaching that Roberta Matuson provided for one of our retail store managers renewed the manager’s excitement in her work, provided her with increased skills in the selection of new employees and gave her the tools she needed to better manage her staff..."
Mary G. Rahal, VP, Human Resources and Administration
Morgan Memorial Goodwill Industries, Inc.

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"Roberta was able to clearly define our project objectives and the methodology that we needed to reach those objectives. Roberta helped us pinpoint the root cause of our problem by using in-depth probing techniques that gave her access to important data we did not have..."
Amy Waryas, Director, HR
The Boston Beer Company

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"Roberta worked with us to create a comprehensive onboarding program. With her guidance, knowledge, and expert HR advise we have successfully launched our company-wide training initiative. We now assimilate new hires into the company more effectively than ever..."
Ted Winston, Co-Owner
Winston Flowers

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"When it comes to management of people, Roberta sees through all the noise and gets right to the heart of the matter..."
Mark Spitzer, President
Photonic Glass Corporation

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"As we have grown, Roberta has provided continued support to help us work through complicated personnel issues while allowing us to focus on other areas of our business. Our employment practices truly support our business goals..."
Paul M. Zavracky, Ph.D., Former President and COO
MicroOptical Corporation

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"Roberta has saved us time and energy on situations we may have needlessly wrestled with. We consider her a partner and look for her guidance often. Roberta has provided a welcomed service to Six Red Marbles..."
Sarah Smith White, President
Six Red Marbles

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"Roberta was tenacious about keeping us focused on completing our project on schedule. The finished project was comprehensive, professional and passed the scrutiny of legal experts. I would definitely use Matuson Consulting again..."
John Blake, Former COO
Advanced Results Marketing

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"Roberta has been a tremendous mentor and coach to me over the past year. She has partnered with me on multiple professional development fronts, as well as helping me through some very challenging situations. I found Roberta to be wise counsel!"
– Allison DiSiena, VP of Recruiting, Marketing, Interactive and Creative Services Division, 24 Seven Inc.

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"Roberta Matuson was our answer. She met with us, developed a plan, walked us through the process to record our policies and procedures. She helped identify areas where policies were non-existent. She then developed and produced our employee handbook. We still use it today..."
Tim Slattery, CEO
CFSmail.com

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"Roberta presented an engaging and informative webinar on “Managing Up in a Top Down World” for Northeastern University’s alumni. This thought provoking session provided practical strategies for navigating office politics and building effective relationships for career advancement. Roberta’s extensive expertise and knowledge of workplace trends was apparent as she skillfully answered a wide range of questions from participants. Her well-organized presentation made it easy for the audience to commit to implementing her advice."
Michele Rapp, Associate Director
Northeastern University

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"Roberta’s ability to provide new leaders with insights on matters that few are willing to discuss is refreshing and will serve our members well. As a CEO, I'm especially impressed with her ability to quickly distill difficult situations and provide pragmatic advice that can be quickly and successfully implemented."
Aradhna Malhotra Oliphant, President and CEO
Leadership Pittsburgh Inc.

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"I have had the opportunity to experience Roberta Matuson’s “fast track” coaching. Her candid, succinct and concise approach provided positive reinforcement toward my professional goals."
Cheryl Schondek, VP of Food Acquisition and Supply Chain
The Greater Boston Food Bank

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