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Roberta Matuson
Identify the best talent in the world.
  • Identify
  • Acquire
  • Nurture
  • Retain

Roberta's Recent Publications

The Magnetic Leader

Employees don’t work for companies; they work for people. The more irresistible you are as a leader, the more pull you have for employees to want to stay and for your customers to remain loyal. Read Excerpt

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Roberta's Recent Publications

Talent Magnetism

Your company is only as good as the talent you keep. Learn the new rules for attracting top talent and getting them to stick around. Excerpt

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Roberta's Recent Publications

Suddenly in Charge

Honored by the Washington Post as a Top 5 Business Book for Leaders.

Learn how to manage up, down, and succeed all around... Excerpt

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Roberta's Recent Publications

Suddenly in Charge

Learn how to save your company millions by improving the quality of your hires, while improving productivity. Slash costly employee turnover.

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Resources

The Hidden Cost of Bullying in the Workplace

When the word "bullying" is mentioned, what comes to mind? Do you think of big tough kids on the playground making life miserable for those too small to defend themselves? Here's a newsflash. These kids have grown up, and now they are in the workforce pushing around your employees.

While you are in meetings discussing ways to increase employee retention, these people are bullying people right out the door. Their behavior affects the overall "health" of the entire organization, which impacts the bottom line. This behavior is costing corporate America millions of dollar a year. Things have gotten so bad that thirteen states have considered anti-bullying legislation. Here are just some of the ways this type of harassment impacts the workplace.

Sick workplace

Bullying affects the overall "health" of an organization. An "unhealthy" workplace can have many side effects. Have you noticed lately that tardiness and absenteeism have skyrocketed in one particular department? Have you sat down to figure out what it's costing your company in terms of absenteeism and tardiness?

Increased costs for Employee Assistance Programs (EAP) and health insurance

It's no secret that employees who are satisfied at work are better able to handle the demands of their job than those who are not. If you've noticed that your EAP usage has risen or that your premiums are skyrocketing again because employees are accessing their coverage more often, ask yourself why. Is someone in the organization placing unreasonable demands on people? Do employees feel threatened by one particular manager?

Recruitment and retention

Are there one or two managers in your company who never seem to get internal candidates to apply for open positions? Ever wonder why? If so, just ask. Chances are others will tell you exactly why no one wants to work under this person's direction. Don't be surprised if the word on the street is the same. In this day and age of Internet usage, all it takes is one or two posts on web sites like Vault.com and your secret is no longer insider information.

Poorer customer service

It's hard to maintain a pleasant demeanor when you are being berated daily by your boss. Think of an animal that has been beaten. After a while, they simply can't get up. The same is true of badgered employees. Eventually they reach a point where they can no longer rise to the occasion. Not only do they suffer, but so do your customers.

Fixing the problem

The only way to fix the problem is to tell the bully his or her behavior is no longer acceptable. But of course you must mean it or the bully will go right back to his or her horrific behavior. Yes, it will hurt if you lose your number one Sales Manager. But think of what will happen if you let this person stay. How many more employees will you lose? How many customers will walk away with those employees who have built solid relationships with them?

It was fine when you were ten and you were afraid to confront this person. But now you are 30 or 40 or maybe even 50. Time to grow up and face your demons. The workplace is not a playground and your employees no longer have to live in fear. Do what you should have done 30 years ago. Fight back and show the bully who is in charge. Rest assured knowing your workplace will now be at peace.

Testimonials

"Roberta's guidance has dramatically increased my ability to pull in and retain the talent we need to take our organization to the next level. She's proven to be a trusted advisor and I wouldn't hesitate to recommend her to other CEOs who are looking to accelerate..."
Tom Hopcroft, President & CEO
Mass Leadership Technology Council

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"The coaching that Roberta Matuson provided for one of our retail store managers renewed the manager’s excitement in her work, provided her with increased skills in the selection of new employees and gave her the tools she needed to better manage her staff..."
Mary G. Rahal, VP, Human Resources and Administration
Morgan Memorial Goodwill Industries, Inc.

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"Roberta was able to clearly define our project objectives and the methodology that we needed to reach those objectives. Roberta helped us pinpoint the root cause of our problem by using in-depth probing techniques that gave her access to important data we did not have..."
Amy Waryas, Director, HR
The Boston Beer Company

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"Roberta worked with us to create a comprehensive onboarding program. With her guidance, knowledge, and expert HR advise we have successfully launched our company-wide training initiative. We now assimilate new hires into the company more effectively than ever..."
Ted Winston, Co-Owner
Winston Flowers

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"When it comes to management of people, Roberta sees through all the noise and gets right to the heart of the matter..."
Mark Spitzer, President
Photonic Glass Corporation

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"As we have grown, Roberta has provided continued support to help us work through complicated personnel issues while allowing us to focus on other areas of our business. Our employment practices truly support our business goals..."
Paul M. Zavracky, Ph.D., Former President and COO
MicroOptical Corporation

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"Roberta has saved us time and energy on situations we may have needlessly wrestled with. We consider her a partner and look for her guidance often. Roberta has provided a welcomed service to Six Red Marbles..."
Sarah Smith White, President
Six Red Marbles

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"Roberta was tenacious about keeping us focused on completing our project on schedule. The finished project was comprehensive, professional and passed the scrutiny of legal experts. I would definitely use Matuson Consulting again..."
John Blake, Former COO
Advanced Results Marketing

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"Roberta has been a tremendous mentor and coach to me over the past year. She has partnered with me on multiple professional development fronts, as well as helping me through some very challenging situations. I found Roberta to be wise counsel!"
– Allison DiSiena, VP of Recruiting, Marketing, Interactive and Creative Services Division, 24 Seven Inc.

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"Roberta Matuson was our answer. She met with us, developed a plan, walked us through the process to record our policies and procedures. She helped identify areas where policies were non-existent. She then developed and produced our employee handbook. We still use it today..."
Tim Slattery, CEO
CFSmail.com

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"Roberta presented an engaging and informative webinar on “Managing Up in a Top Down World” for Northeastern University’s alumni. This thought provoking session provided practical strategies for navigating office politics and building effective relationships for career advancement. Roberta’s extensive expertise and knowledge of workplace trends was apparent as she skillfully answered a wide range of questions from participants. Her well-organized presentation made it easy for the audience to commit to implementing her advice."
Michele Rapp, Associate Director
Northeastern University

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"Roberta’s ability to provide new leaders with insights on matters that few are willing to discuss is refreshing and will serve our members well. As a CEO, I'm especially impressed with her ability to quickly distill difficult situations and provide pragmatic advice that can be quickly and successfully implemented."
Aradhna Malhotra Oliphant, President and CEO
Leadership Pittsburgh Inc.

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"I have had the opportunity to experience Roberta Matuson’s “fast track” coaching. Her candid, succinct and concise approach provided positive reinforcement toward my professional goals."
Cheryl Schondek, VP of Food Acquisition and Supply Chain
The Greater Boston Food Bank

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Talent & Your Bottom Line: The Employee Turnover Calculator

Gain access to Matuson’s complimentary Employee Turnover Calculator.

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