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Roberta Matuson
Identify the best talent in the world.
  • Identify
  • Acquire
  • Nurture
  • Retain

Roberta's Recent Publications

The Magnetic Leader

Employees don’t work for companies; they work for people. The more irresistible you are as a leader, the more pull you have for employees to want to stay and for your customers to remain loyal. Read Excerpt

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Roberta's Recent Publications

Talent Magnetism

Your company is only as good as the talent you keep. Learn the new rules for attracting top talent and getting them to stick around. Excerpt

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Roberta's Recent Publications

Suddenly in Charge

Honored by the Washington Post as a Top 5 Business Book for Leaders.

Learn how to manage up, down, and succeed all around... Excerpt

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Roberta's Recent Publications

Suddenly in Charge

Learn how to save your company millions by improving the quality of your hires, while improving productivity. Slash costly employee turnover.

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Resources

When is the Right Time for an HR Expert?

For many companies who have experienced rapid growth, Human Resources is an afterthought. You start out with two employees and before you know it, you've grown to over 25. Life in the office goes from being fairly simple to highly complex.

When you are a small company, it is easy to operate on the fly. In fact, some employees find it thrilling to work in an environment where everything is informal. Unfortunately, there are many others who have a difficult time operating in an organization where the only thing that is predictable is change.

Like it or not, it may very well be time to formalize HR processes and procedures in your organization. No need to panic. You can easily accomplish this by hiring an HR Expert.

What's the role of an HR Expert?

Think of an HR Expert like you would a VP of HR. Only you don't have to provide this person with a fancy office and a big salary. The services of an HR expert vary depending on the company's needs and the consultant's depth of experience. Just-in-time services range from writing an employee handbook to helping guide you through complex HR issues.

Like most things in life, you get what you pay for. When evaluating consultants, focus on the value they can bring to your organization. A small decrease in turnover or an increase in productivity will more than pay for this investment.

So how do you know when it's the right time to hire an outside HR Expert? Here are some clues:

You no longer know right from wrong

When you first started your business you were feeling pretty comfortable addressing HR issues in your organization. After all, how hard could it be making up policies, such as vacation time, as you needed them? Now was it Bob or Mary that you promised an additional week of paid vacation? If you can't remember, ask either one of them. They know exactly what the other one has.

You are having a difficult time keeping up with all the rules and regulations

Some leaders find it hard to let go, so they try to manage everything. This requires a great deal of reading and a terrific memory. Before you enroll in a three-day seminar on the fundamentals of HR management, ask yourself if this time would be better spent dramatically improving your product and enhancing your market position.

You believe you can do it all in house

Why hire an expert when you can use software to automate all of HR? Take employee handbooks: for a few hundred dollars you can do it yourself. Or can you? You probably could if you had the knowledge that it took to answer the series of questions that need responses. But if you could do this, then why would you need to buy the software?

Save yourself the money and aggravation. Hire an expert who can get the work done right the first time and in a way that works for your company. Then cross this important item off of your long list of things to do.

You are not Atlas

When you are experiencing rapid growth, it's easy to forget that you need a strong foundation to support your company's growth. Imagine what would happen if you decided to build a 5,000 square foot house on a foundation that is meant to support a 2,000 square foot home. Your house will eventually collapse.

The same is true for organizations that have grown rapidly and have not established a strong base. Through luck, or by throwing out huge sums of money, you might have attracted star players to your team. But few people will stay once they realize that they have joined a squad that is experiencing lots of growing pains. Invest in your infrastructure beforehand, to ensure you retain those valuable resources.

You can no longer look around the office and call each employee by their name

If you've reached this point, then you probably should have hired an expert several years ago. That being said, it is not too late. Now where are those name tags kept?

Despite what you might have heard, there is no magic formula for deciding when it is time to bring in an HR Expert. The right time is when you are serious about decreasing your legal exposure, enhancing employee engagement, and dramatically increasing productivity and profitability.

Testimonials

"Roberta's guidance has dramatically increased my ability to pull in and retain the talent we need to take our organization to the next level. She's proven to be a trusted advisor and I wouldn't hesitate to recommend her to other CEOs who are looking to accelerate..."
Tom Hopcroft, President & CEO
Mass Leadership Technology Council

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"The coaching that Roberta Matuson provided for one of our retail store managers renewed the manager’s excitement in her work, provided her with increased skills in the selection of new employees and gave her the tools she needed to better manage her staff..."
Mary G. Rahal, VP, Human Resources and Administration
Morgan Memorial Goodwill Industries, Inc.

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"Roberta was able to clearly define our project objectives and the methodology that we needed to reach those objectives. Roberta helped us pinpoint the root cause of our problem by using in-depth probing techniques that gave her access to important data we did not have..."
Amy Waryas, Director, HR
The Boston Beer Company

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"Roberta worked with us to create a comprehensive onboarding program. With her guidance, knowledge, and expert HR advise we have successfully launched our company-wide training initiative. We now assimilate new hires into the company more effectively than ever..."
Ted Winston, Co-Owner
Winston Flowers

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"When it comes to management of people, Roberta sees through all the noise and gets right to the heart of the matter..."
Mark Spitzer, President
Photonic Glass Corporation

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"As we have grown, Roberta has provided continued support to help us work through complicated personnel issues while allowing us to focus on other areas of our business. Our employment practices truly support our business goals..."
Paul M. Zavracky, Ph.D., Former President and COO
MicroOptical Corporation

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"Roberta has saved us time and energy on situations we may have needlessly wrestled with. We consider her a partner and look for her guidance often. Roberta has provided a welcomed service to Six Red Marbles..."
Sarah Smith White, President
Six Red Marbles

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"Roberta was tenacious about keeping us focused on completing our project on schedule. The finished project was comprehensive, professional and passed the scrutiny of legal experts. I would definitely use Matuson Consulting again..."
John Blake, Former COO
Advanced Results Marketing

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"Roberta has been a tremendous mentor and coach to me over the past year. She has partnered with me on multiple professional development fronts, as well as helping me through some very challenging situations. I found Roberta to be wise counsel!"
– Allison DiSiena, VP of Recruiting, Marketing, Interactive and Creative Services Division, 24 Seven Inc.

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"Roberta Matuson was our answer. She met with us, developed a plan, walked us through the process to record our policies and procedures. She helped identify areas where policies were non-existent. She then developed and produced our employee handbook. We still use it today..."
Tim Slattery, CEO
CFSmail.com

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"Roberta presented an engaging and informative webinar on “Managing Up in a Top Down World” for Northeastern University’s alumni. This thought provoking session provided practical strategies for navigating office politics and building effective relationships for career advancement. Roberta’s extensive expertise and knowledge of workplace trends was apparent as she skillfully answered a wide range of questions from participants. Her well-organized presentation made it easy for the audience to commit to implementing her advice."
Michele Rapp, Associate Director
Northeastern University

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"Roberta’s ability to provide new leaders with insights on matters that few are willing to discuss is refreshing and will serve our members well. As a CEO, I'm especially impressed with her ability to quickly distill difficult situations and provide pragmatic advice that can be quickly and successfully implemented."
Aradhna Malhotra Oliphant, President and CEO
Leadership Pittsburgh Inc.

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"I have had the opportunity to experience Roberta Matuson’s “fast track” coaching. Her candid, succinct and concise approach provided positive reinforcement toward my professional goals."
Cheryl Schondek, VP of Food Acquisition and Supply Chain
The Greater Boston Food Bank

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Talent & Your Bottom Line: The Employee Turnover Calculator

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