Roberta Chinsky Matuson
Creating Exceptional Workplaces and Extraordinary Results
Roberta Matuson's Blog

Monthly Archives: November 2010

Cyber Monday-Job Search Programs

Before you click on that icon to order your son or daughter a new electronic device that they really don’t need nor one they can really afford consider the following: You’ve just invested $200K in your child’s education and they are working at the mall. Yes, I know you are grateful they even have a […]

Posted in Job Searching

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Planning on Shopping At Work This Holiday Season? Think Again!

A recent survey conducted by Robert Half Technology reveals that Employers plan to be proactive in preventing online shopping at work this holiday season. With Black Friday and Cyber Monday just days away, nearly half (48 percent) of chief information officers (CIOs) interviewed by Robert Half Technology said they will block access to online shopping […]

Posted in Workplace

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Change is Good

I'll admit it. I don't get people who view small change as if their entire world was going to shift. Case in point. Women who go to the hair salon and come out looking exactly like they looked going in. Or people who go to the mall and return with yet another pair of Chinos. […]

Posted in Management

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This is How Exceptional is Done

Yesterday, I had the pleasure of having brunch at Ken Oringer’s South End Boston restaurant, Toro. No bull. Everything was exceptional. Watching the waitstaff work in harmony with one another reminded me of evenings spent at the Hatch Shell listening to the Boston Symphony. Yes, I know much had to be going on behind the […]

Posted in Customer satisfaction

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Following the Bouncing Ball

Gyms are quite expensive these days. For some people the monthly cost is exceeds their condo fees. My gym is no exception. That’s why I expect a minimum level of service when I’m their customer. I’ve noticed a pattern in my gym. Employees feel unable to commit to any request, no matter how minor, without […]

Posted in Customer satisfaction

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The Driving Force Behind Performance and Profitability

The world’s best-performing organizations recognize that employee engagement is a force that drives performance outcomes, which in turn dramatically increases productivity and profitability. These organizations treat employee engagement as strategic initiative, rather than a one-time event. Some companies talk a lot about engagement, but when push comes to shove they do nothing. Companies that fail […]

Posted in Employee Engagement

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Confessions of a First-Time Boss

Be sure to check out my guest posting on BNET (CBS Interactive) and add a comment here or there!   Confessions of a First-Time Boss   Roberta

Posted in Uncategorized


People Are Getting Job Offers…Why Aren’t You?

People are getting hired. If you’re not even getting an interview, then something is wrong. Sure you could sit back and keep blaming the economy. I bet some of the younger people even have mom and dad convinced that the only job out there is the one where they get to bartend at their favorite […]

Posted in Job Searching