Roberta Chinsky Matuson
Creating Exceptional Workplaces and Extraordinary Results
Roberta Matuson's Blog

Monthly Archives: October 2011

Handy Checklist for Hiring and Onboarding Customer Service Reps

I recently wrote a piece for Monster on Killer Customer Service: The Key to Surviving in this Tumultuous Economy. Here’s a handy checklist you can use for onboarding the superstars  you’ll be hiring, so that you can accelerate their assimilation into the organization. Checklist to help you effectively hire and onboard customer service employees. Hiring […]

Posted in Hiring and Recruitment

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Here’s How You Build An Exceptional Workplace

Imagine for a moment that your spouse died last year and you are raising two children, of which one is disabled. You are working full-time and one day you find yourself ill. Your situation is such that the top physicians in the world can’t figure out how to treat you. Now imagine what your employer […]

Posted in Coaching, Creating Exceptional Work Places, Employee Engagement, Leadership, Small Business Management

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How Would You Rate Yourself as a Leader?

The first step towards becoming a better leader begins with an honest assessment of where you are at. If you are daring enough, you may want to share this assessment with your people to determine if they perceive you the same way you perceive yourself. Productive Relationships Self-assessment The intent of this self-assessment is to […]

Posted in Leadership, Management

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Dealing with a Diffcult Co-worker

Dealing with a Difficult Co-worker Sooner or later it happens to all of us. We experience life with a difficult co-worker. In a better economy you might choose to pick up your toys and go elsewhere. But in these uncertain times, most people have little choice but to find a way to deal with people […]

Posted in Coaching, Conflict, Management

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Poor Service: Is it Your People or Your Process?

I had an interesting experience yesterday as I tried to collect my car at the Hyatt Harborside Hotel in Boston. In fact, I thought I was back in the 70’s and in a video for the song Hotel California, by the Eagles. Getting into the parking lot was easy. Getting out was a whole other […]

Posted in Customer satisfaction, Employee Engagement

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Why Indifference May be Slowly Killing Your Organization

You know you’ve got an employee engagement problem when you have employees who are indifferent. Let’s call these people moderately disengaged. They’re not the worst employees you’ve ever had. However, they aren’t the best either. Most companies do nothing about these people. Here’s why this is a mistake. Moderately disengaged employees are like a pot […]

Posted in Employee Engagement, Productivity, Profitability

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Why Now is The Time to Hire Seasonal Help

You may be wondering how one can even think about Christmas when fall has just arrived. But that’s exactly what you must do if you want to make this season a profitable one for your business. Economic signs are indicating a tough season ahead for those who rely on the holidays to turn their bottom […]

Posted in Creating Exceptional Work Places, Hiring and Recruitment

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