Roberta Chinsky Matuson
Creating Exceptional Workplaces and Extraordinary Results
Roberta Matuson's Blog

Monthly Archives: January 2013

Couragous Firing

Last night I received a SOS call from my niece who experienced what it’s like to be fired for the first time in her life. In spite of the fact that this was a part-time job that she was working in while attending college, she still lost her breath when her boss told her that […]

Posted in Employee Terminations

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Last Impressions are First Impressions

The following is a guest post by Shawn Casemore: Last impressions are first impressions. I have spent the better part of the last few weeks flying to various events and client meetings. My travels have resulted in numerous encounters with flight attendants and other support staff, and I often find it interesting to observe the […]

Posted in Customer satisfaction

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Are You Nickeling and Diming Your Customers to Death?

It used to be that when you bought an airline ticket, you actually got a seat with it. Now days, you have to pay extra if you want a guarantee that you won’t be stuffed into the middle like the pimiento in a cocktail olive. I just paid US Airways and American Airlines for seats that […]

Posted in Customer satisfaction

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Take Cover: It’s Raining Jobs!

talent maximization, recruitment, hiring

Posted in Hiring and Recruitment, Talent Maximization

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Five questions on recruiting talent for your business, with expert Roberta Matuson

This interview with me was recently published on Skype’s Workspace Blog. I trust you’ll find the information to be of value. I spent a lot of time talking with business owners at the Inc. 500 conference in October, and one topic came up continually: how can I recruit more successfully? It was clear to me […]

Posted in Hiring and Recruitment

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