Roberta Chinsky Matuson
Creating Exceptional Workplaces and Extraordinary Results
Roberta Matuson's Blog

Category Archives: General Observations

What Are You Waiting For?

My mentor, Alan Weiss, recently reminded me that money can’t buy happiness, but it certainly can support it. In my experience, too many people wait for success and other riches to “show up.” I’ve got news for you. These people will be waiting for the rest of their lives. People don’t become overnight successes nor […]


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Is Your Executive Assistant Helping or Hurting Your Brand

customer service, talent, your brand, proftis

Also posted in Customer satisfaction, Hiring and Recruitment

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Employees Model the Behaviors They See

If members of your leadership team are rude, why would you expect your employees to act any differently? People model the behaviors they see. If someone you know leaves you a message, why wouldn’t you take five minutes out of your day to call them back? I don’t understand this kind of behavior. If you […]

Also posted in Leadership

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What Your Business Should Do to Weather the Next Storm Better

I’m sitting here fully prepared for the “biggest storm of the century.” Cars are fueled, a manual can opener is sitting on the kitchen counter along with cans of food, flashlights have batteries, my computer is backed up. The list goes on and on. Eventually the storm will pass and I will fall back to […]

Also posted in Leadership

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Three Ways to Unclog Your Organization

I was on a conference call this afternoon with a colleague who informed me that it was raining inside her car. Apparently, the vents in her sunroof were clogged. A little bit of preventative maintenance would have prevented Mother Nature from raining on her parade today. As her story unfolded, I began to think about […]

Also posted in Communication

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How to Fill the Empty Seats in Your Restaurant

Restaurant owners are complaining that they are unable to fill the empty seats in their restaurants. Please, give me a reason to return to those days when it was fun to dine out. Here’s what I mean by this. Nothing would delight me more than suggesting to my family that we dine out tonight. After […]

Also posted in Customer satisfaction, Talent Maximization, Word-of-Mouth

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Mind Your Manners

Manners in the Workplace


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Working for Free, Versus Working For Nothing

I’ve got a new mantra these days. I’d rather work for free, than work for nothing. By that I mean, I’d rather donate my services to a cause that I believe in then allow people to purchase my services and products for a fraction of their value. A lot of people are using the economy […]


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Roberta’s Favorite Quote of the Day

Angry wife to husband: “When I want your opinion, I will give it to you.” Courtesy of the movie,  The Best Exotic Marigold Hotel I wonder how many leaders treat their people like this. Comments?


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Moving Out of Your Comfort Zone

I just returned from an incredible trip to Turkey, where my husband arranged for our family to take a hot air balloon ride over Cappadocia. My twelve year old daughter threatened to stay on the ground and in all honesty, I wouldn’t have minded if she did, as that would have gotten me out of […]

Also posted in Human Touch

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