Roberta Chinsky Matuson
Creating Exceptional Workplaces and Extraordinary Results
Roberta Matuson's Blog

Tag Archives: customer satisfaction

Miserable Employees Make Lousy Company Ambassadors

Have you ever had a positive experience with a company whose employees are miserable? If so, I’d certainly like to hear about this, as the two don’t generally go hand in hand. Employees who are discontent make poor company ambassadors that make for a lousy customer experience. Most do the bare minimum (if even that) […]

Posted in Customer satisfaction, Employee Engagement, Management, Profitability | Also tagged Leave a comment

Shuffling Off to Buffalo

Service failures, customer service, customer loyalty

Posted in Customer satisfaction, Profitability, Word-of-Mouth | Leave a comment